PLEASE READ THIS REFUND POLICY CAREFULLY BEFORE MAKING ANY PURCHASE OR EXCHANGE ON MERCHANT.TF.
This document is intended to be used as a supplement to the Merchant.TF Terms of Service, which together constitute a legally binding agreement between you and Merchant.TF.
By making a purchase or an exchange you certify that you have read, understood, and agree with this Refund Policy.
This Refund Policy covers the following purchases:
All of the above are collectively referred to as "Products."
Our Products are qualified as digital content (virtual items) which is exempt from the general withdrawal right due to their specifics upon the consumer's prior express consent.
BY AGREEING TO THIS REFUND POLICY AND MAKING A PURCHASE YOU EXPRESSLY CONSENT TO THE LOSS OF YOUR RIGHT OF WITHDRAWAL AND WAIVE ANY RIGHTS IN CONNECTION THERETO.
Please keep in mind that:
If the purchase was made not by you and your payment credentials were used fraudulently, please contact the Merchant.TF Support team by any means stated below as soon as possible. We will investigate the case and if the money is still in our system we will proceed with the refund. Otherwise, the refund is not possible.
By default, purchases will be refunded to the payment method used to make the purchase, in the currency of the purchase, with deduction of the payment processor's fee. Depending on your payment method, a refund may take up to 45 days.
Refunds to the original payment method can be issued only within 180 days of the payment completion. In the event your payment method does not support refunds or the mentioned period has expired, we will credit the amount of the refund to your Merchant.TF balance.
You can request a refund or get other assistance with your purchases via online chat on the Merchant.TF platform or by email at support@merchant.tf.